FAQ

FAQ

MILITARY 2nd POV SHIPPING | TRANS GLOBAL UK LTD

Your vehicle is an extension of you. You may have been driving it when you went on your first date. Or perhaps it took you to your first duty station. You drove your kids home from the hospital in it. It takes you on joyrides and adventures. So it is only natural that you would want to have that little piece of home with you while you’re far away.

At Trans Global, we know that being away from home is hard, and we appreciate your sacrifice and service. That is why we offer complete military car shipping services for active service members. Our military POV shipping ensures that you can have the comfort and familiarity of your favorite car or truck with you, even on the other side of the world. We hope that our level of care in shipping your vehicle shows our gratitude to you for your service.

HOW DOES THIS PROCESS WORK?

When you take advantage of car shipping for military personnel through us, we will handle the logistics of getting your vehicle from the UK TO USA or back. You will need to prepare the vehicle by cleaning it. The gas tank must not be more than a quarter full. From there, we will oversee your vehicle’s transport on one of the many trusted carriers with which we work. In some cases, you may be able to have your vehicle delivered directly to your final destination IN USA through our trucking service.

WHY SHIP YOUR CAR WITH TRANS GLOBAL?

At Trans Global Logistics UK Ltd, we have been shipping cars for U.S. service members for more than 20 years. We understand your needs and expectations. Our mission is to make sure the shipment of your vehicle is a positive experience. We believe you deserve superior service and peace of mind.

We’ve been a fully bonded and licensed NVOCC and freight forwarder for more than 30 years. That means we have all the necessary expertise and experience to provide military car transport services. When you work with us, you can rest easy knowing your car or truck is in the hands of professionals who know what they are doing and understand your unique situation.

We work to ensure you get comprehensive information and swift service. This website is designed to provide you with all the military 2nd POV vehicle shipping information you need to transport your vehicle including the shipping cost. You’ll even be able to book the shipment right from the site! Of course, we are only a phone call or email away for any questions you need to have answered, so feel free to reach out to us. Or contact us today to request a quote.

WHO DO I CONTACT REGARDING MY VEHICLE SHIPMENT?

Please contact ANNA : anna@tglog.co.uk or simply call 01638 515 714 and Ask for Anna

WHY CAN’T I DROP OFF/PICK UP MY VEHICLE AT THE NEAREST VPC LIKE I DO WITH MY 1ST POV?

Drop off 2nd POV at Trans Global Logistics Field Road Mildenhall ( same location as VPC), we can also quote for the pick up of your vehicle from your home address if you require.

MY QUOTE SAYS IT EXCLUDES ANY DESTINATION FEES. WHAT FEES WILL I INCUR?

The destination fees you can expect to incur are terminal charges, customs clearance, as well as a handling fee charged by the local agent. These fees vary by destination but can be provide to you prior to your shipment upon request.

WHAT ARE THE CONDITIONS FOR CLEANLINESS?

The exterior of your 2nd POV does not require the same detail as VPC but must be washed and cleaned of all dirt. The interior of your vehicle must be vacuum cleaned.

WHAT ITEMS MAY BE SHIPPED WITH MY POV?

Only Children car seat We also suggest removing your license plates prior to shipment.

WHY AM I RESTRICTED TO ONLY 1/4 TANK OF FUEL?

U.S. Code of Federal Regulations (Title 49, Transportation, Carriage By Vessel, Section 176.905, Para A (2) specifically states: “The fuel tank of a motor vehicle or mechanical equipment powered by liquid fuel may not be more than one-fourth full.”

HOW CAN I TRACK THE STATUS OF MY 2ND POV?

Unfortunately we do not have an online tracking system. You can however go to http://www.marinetraffic.com/en/, enter the vessel name your vehicle is on which we’ll provide you and you’ll be able to see in real time where that vessel is. Alternatively, contact either our U.S. or Europe office (depending on which one you booked with) or send us an email requesting an update on your shipment. Please include first and last name, order number, if available and destination.

WHAT DO I NEED TO COLLECT MY VEHICLE ONCE IT ARRIVES AT DESTINATION?

Each country has different requirements. Please contact the local agent prior to your vehicle arriving. Their contact details will be provided to you at time of booking.

WHAT ARE YOUR TRANSIT TIMES ? HOW LONG WILL IT TAKE TO DELIVER MY POV?

Generally speaking, transit times vary from 20-30 days depending on destination and vessel availability, however currently this maybe more with congestion so better to check with ANNA

DO YOU GUARANTEE MY VEHICLE WILL NOT BE DAMAGED IN TRANSIT?

We only work with quality providers to insure your vehicle is properly cared for during its sea voyage but unfortunately, no one can guarantee this. We do offer all risk Marine Insurance for peace of mind and coverage in the unlikely event your vehicle is damaged. Please be aware that Steamship lines can only be held responsible for up to $500 regardless of the amount of the damage caused so we strongly suggest taking out Marine Insurance. Some vehicle insurance providers already include this coverage in your policy so check with them first to see if you’re already covered.

WHERE CAN I OBTAIN MORE DETAILED INFORMATION FOR PREPARING MY POV FOR SHIPMENT?

ASK ANNA -UK 01638 515 714 Anna@ tglog.co.uk .

PREPPING CAR FOR INTERNATIONAL SHIPPING

  •    Vehicle must be thoroughly clean inside AND out
    •    Less than a ¼ tank of fuel, cannot be above ¼ Tank
    •    Spare tire (2 only) jack and lug wrench
    •    Only factory installed items. No personal effects
    •    Only tools that came with the vehicle are allowed (NO TOOL BOXES)
    •    Only roof racks installed by the auto manufacturer
    •    No tailgate nets, covers, bras
    •    No extra speakers, or equalizers if not bolted
    •    No decorative ornaments
    •    All seat covers will be removed
    •    Remove license plates (recommended)
    •    Keys must be provided for all compartments to include tire locks (Department of Homeland Security Inspects all compartments and will detain any vehicle without access to a locked compartment)
    •    Alarm system must be disengaged prior to shipment when possible

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