Marcela
13:38 14 Sep 24
PCS move. My husband shipped my BMW from Germany to Virginia on 2 August. The car arrived to port on 5 Sept., it was... released on 9 Sept.“Joseph Parra” told my husband the car was to be delivered to us on 11 Sept., we are still waiting for delivery. Then it was supposed to be delivered on the 13th, then the 14th. The company closed on the 14th and we never heard from anyone. “Joseph Parra” blamed the delivery driver for the delay and continued to make up excuses about the details of the where about of our car. Granted the car arrived to a port two hours away.Where is our car Trans Global Auto Logistics??We understand that things happen and that delivery might take longer. But Do not promise a date if you cannot deliver. We would appreciate if they would just be upfront about what’s going on.read more
Juvante' Dixon
15:12 09 Aug 24
Everything went smoothly for how chaotic our situation was! There was effective communication and quick updates (thanks... Tatiana & Miranda!) Even when calls were missed I was contacted within minutes back, which I appreciate. Transactions went smooth and all team members were helpful in the finance office as well ( mainly dealt with the female). Thank you all for your assistance in this transitional phase of our lives!read more
Brandon Chapman
14:32 07 Aug 24
When shipping my vehicle to the US from Germany, I sought out quotes from three different companies. By far, the... representatives I worked with from TGAL on both sides of the ocean were wonderful. The quote included all of the details that other companies "left out" or tried to hide. I really appreciate the transparency in this expensive process.I have already recommended your service to a friend leaving Germany in the next couple of months. Thank you for a great experience!read more
Naomi B
16:17 05 Aug 24
I had a vehicle shipped from Germany on my own dime due to it being a secondary vehicle as a military spouse.... Throughout my interactions with this company , I had to reiterate several times of the correct state abbreviation and I was not provided with crucial information regarding timelines of customs documentation. My vehicle arrived a day early and their contracted delivery driver was frustrated with me because I wasn’t there to pick up my vehicle when he wanted me to be when he was an entire day early. I was not provided with any further vehicle registration documents or temporary tags to allow me to drive my vehicle legally. It was only then that I was informed that it takes 3-5 business days upon release for customs declarations and vehicle registration documents to be processed and forwarded to me. I have scoured through all of my documents and emails and never did I find this information. It is now the 4th business day without my documents and there has been no indication when I should be receiving them. The fact that this company is one of the few that is recommended by the military for shipping and the severe lack of full communication and transparency needs to be addressed to the highest degree.read more
Ersan Elmas
07:57 07 Jun 24
Important!!! I have shipped a few vehicles to Germany with this company for the last 14 years, but the last... Military/Government shipment was the worst, the SUV was picked up at my door in prestige condition (Pictures and Video are on hand) and arrived in Böblingen with ‘Major Damages”.The MB SUV is keyed from the front passenger side to the back pumper, as well as deep damages to the bottom of the SUV. The most concerning there was an accident, because rear bumper has a dent and a massive scratch. On top of that the driver created a profile in my MB informatic as “Hxxxx” (pictures on hand) how unprofessional.This was a transportation damage with negligence and vandalization" per the scratches from the front to the back and the bumper, and deep damages in the bottom of the SUV.I start to escalate this higher up. Update will follow and the bumper damage happened during the car transportation to and from the shipping port. Now I am getting the standard disclaimer; No insurance however this was done during the loading/ offloading from the trailer!! The people picked up and delivered the SUV are very unprofessional and will get your car into an accident. And so far I’m still waiting for all four patches of pictures especially photos of all pick up and delivery.Avoid in all costs, you guys are welcome to contact me regarding this company.read more
Rebecca Marshall
16:29 06 Apr 24
Paris Vasquez was incredibly helpful and assisted us every step of the way. Made shipping our car from Italy painless!... The entire team that assisted us was professional, timely, and super helpful! Absolutely WILL recommend to our friends stationed overseas. Thank you!Jaye and Rebecca Marshallread more
Deanna Swanier
22:13 28 Nov 23
Mrs. Paris Vazquez was incredible. Her attention to detail and swift communication exceed any customer service I have... encountered. I appreciate her patience and commitment to your company. Mrs. Vazquez represents your company very well. It\'s because of her I recommended my friend to your company.read more
Mac McDonald
16:02 10 Nov 23
Used Trans Global Auto Logistics on the recommendation of a work associate and I could not be happier. I shipped my... vehicle, on my own dime, from Europe to the US and Trans Global did a great job keeping me informed of shipping status and timelines. They were efficient, courteous, and the quote they gave me is what I ended up paying in the end (which also happened to be significantly less than a quote I got from another company). My vehicle arrived in the exact same condition as when I dropped it off. Ray and Paris took care of me and I would absolutely do business with them again.read more
Jace Kennedy
17:57 06 Nov 23
Avoid any business with this group. Dealing with them is a logistics nightmare. They are terrible with customer... service, specially Morgan, Laurie, and Jimmy are the incompetent employees that I dealt with. They are unorganized, lack communication skills and seemingly have terrible ‘middle’ man skills with companies like Pasha for services like shipping vehicles. Pasha, if you can see this then I urge to find a better company to work with. I’ve already wasted too much of my time and energy into dealing with this company.read more
Betty Millan
00:30 21 Sep 23
***AMANDA CALDERON*** she’s the best this company has! Amanda ALWAYS took my call. ALWAYS answered my questions and... if she didn’t have the answer she guaranteed an answer within the next day.I never came across a CSR who never made me feel like an inconvenience, a trouble, or that she didn’t have to do it. Amanda needs a promotion and MUST be recognized for her hard work and dedication. I dealt with her in Germany and in Texas and I always got the same prompt results. Promote her.read more
Pat Lockard
13:19 09 Aug 23
Possibly have a better follow up on customs registration paperwork. It took me almost two weeks to get mine and I had... to call and inquire about it. It would have been less stressful if the agent could follow up every 2-3 days with a status update.read more
Jill Waarvik
00:42 13 Jun 23
Terrible service. Sat in country (Germany) for 30+ days past shipment date. Arrived 45 days late, damage to vehicle... (bumper, mirror, and side panels. The company took no responsibility, other than highlight we should of paid extra for their Marine Insurance. Do yourself a favor and look elsewhere!read more
Jason Castleberry
15:29 28 Dec 22
Every company has an employee who is the face and voice of that company, for me and Transglobal that was Brenda. Any... company would be lucky to have her. She provided the absolute best customer service I have ever experienced and my car arrived safely to Germany. I highly recommend this company if you need to ship a car, great service, very fair price and if Brenda is your representative, know 100% you are in excellent hands.read more
Camilla Brown
04:16 28 Sep 22
This whole entire company is a joke they do not respect you or your vehicle. They tend to take their time to respond to... emails. They don’t take into consideration the things that you and your family might have to deal with during this trying time trying to get your belongings from point A to point B this isn’t a company you want to do with. Then, on top of that all of the hidden costs and fees that are associated with just shipping your vehicleread more
A S
17:35 31 Mar 22
Wow night and day compared to miltary office in Dallas. They were so nice and understanding brenda was great and took... care of us the whole way! Ray provided a great quote that was much more affordable than I anticipatedread more
Alfie Haywood
22:33 27 Dec 21
This is the worst company to deal with. They will not take ownership of any damages that happen to your car. Also it... took them over 3 1/2 months for my vehicle to arrive at the port. They wont tell you the hidden fees of port cost that come when it goes to your destination. I ended paying for damages that were cause by the them while in shipping. Again they are not military friendly. I served 20 years in the army and never been berated with the lack of respect of being a service member who has served this nation proudly to get the most disrespect from a company that cause them military friendly. Please don’t utilize this company as they dont care for your vehicle. I spoke with a representative in the process of the status of my vehicle. They just told me that you just need to wait and basically shut up. If it was not for us who have served, they basically would not have jobs to serve us.read more
Philip Martin
20:01 25 Oct 21
Please don't use this company I beg you. They will keep increasing the quoted price, don't believe in any... responsibility, and will linger is providing you service.read more
BluePhire Marketing
20:01 25 Oct 21
Be ready to pay 5% FEE on top of the thousands you will pay to ship your vehicle with this company. DO NOT RECOMMEND
Lizzy Figueroa
02:35 13 Sep 21
Great service! Mandy was so helpful in all this process, she always respond my phone calls and email and she made the... process so easy, we are happy with everything! Highly recomended!read more
FELICIA FERGUSON-COX
22:05 12 Apr 21
I have never met a person that went to infinity and beyond making sure that we were taken care of. We needed rescuing... when the original plan of shipping our second vehicle did not go according to plan. Anna Payton at the Mildenhall office was and will always be the angel sent to us in our time of need. She is not just an employee of TGAL, she is family.read more
Patrick McKenna
09:48 20 Mar 21
Original title "Lost by FEDEX". In the past few years I've shipped multiple cars between the mainland US and Hawaii,... and now Hawaii to Germany. While this company was recommended to me for shipping my car to Germany, I can't recommend them to others. First of all it took almost four months to get the car to Germany. That's a long time to be without your car. A good chunk of the time was the car sitting in a lot in Compton, CA. I know because I could see where the car was the whole time. Very slow. Then when the car got to Germany, they made one email attempt to contact me, and since the email went to my spam, if I hadn't contacted them, I guess my car would still be sitting there. Then the customs people here sent me a pile of paperwork to fill out, with some of them being the wrong forms (thank goodness I have co-workers that read German). But then after receiving the car, I asked multiple times where my title was, and they said "it was being mailed". After four months of waiting they finally admit that the title is "lost" and claim it was lost in the mail. Mmmm hmmm. So now I'm going to have to spend another sum of money to try and get a replacement title, from the US....while I'm stuck in Germany. I do not recommend this company. I will use another company when I go backread more
Jim Simmons
17:33 05 Mar 21
Anna Payton gets it done! And I am so grateful. 83 Landy from Southampton to Long Beach, CA. If you need your... classic auto moved, trust that Anna and her colleagues will make it happen. Thanks Annaread more
William Reynolds
14:10 28 Jan 21
I would like to take the time to thanks Anna Payton for her professionalism and help when getting my vehicle ready to... ship back to the US. She took the time to answer all my questions and concerns about the process and even took pre-shipment photos of my car (I thought this was a great addition). This the fourth time using TransGlobal and I have been impressed with their service each time.read more
Talisman Kreationen
18:47 15 Oct 20
The representitives here are outstanding, Amanda and Andre were great. They were there every step of the way;... questions, guidance and direction. Great to have a team that I was able to contact by email or phone while they where going through Covid-19 operating hours, never hesitating to answer a question within a reasonable time. Awesomeness at its finest.read more
My Blackjacks
15:05 24 Jul 20
Great service. Mandy is amazing and super helpful. All my emails and calls were responded to very quickly and once I... had my quote and paperwork complete she coordinated everything else and I had my car shipped to me extremely quick. Driver was friendly and professional. Highly recommended.read more
Barbara Hutton
12:06 10 Oct 19
I used Trans Global to ship a 1970 Fiat Spider from Florida to New York. I worked with Mandy. She was extremely... courteous and very helpful. She made this whole process very simple. The car carrier they used was very courteous, prompt and ensured that the car was secured safely. Thank you Mandy for a job well done.read more
Sabrina Harder
19:33 25 Mar 19
If I could I would give 5 stars. Brenda has been AMAZING. Seriously highly recommend them to anyone. Quick response to... emails and calls. Brenda has went out of her way to ensure everything is smooth. I can’t give her enough praise! The world needs more people like her - compassionate and caring!read more
Kelly Holliday
23:25 23 Jul 18
Working with trans global has been an amazing experience. From trying to begin a process without hard dates to... suffering mechanical issues and arriving later than expected at the dock, the team that works for trans global have been amazing. They helped our process of getting the truck to its destination and I feel blessed by the angels at Trans Global who assisted us along the way. Mandy was a breath of fresh air as the process for me was a first time endeavor. I feel grateful that she was the one who handled the whole entire process and even helped me laugh when I stressed out and thought I messed up my money order. I will definitely use this company again when we have to ship our truck off of the island in a few years.read more
Cris Madar
20:22 14 Jul 18
We moved from North Carolina to Hawaii and the process of shipping a car over an ocean seemed daunting. However, Mandy... at Trans Global was absolutely amazing and provided superb customer service. She responded to emails very promptly regardless of time and provided frequent updates. I highly recommend Trans Global and ask for Mandy.read more
